Hotel Santa Justa

Location is great, staff are amazing and the breakfast was one of the best selections I have seen, very good attention to details even saw proper maple syrup, and good quality olive oil. Little things matter.

Wonderful and very central location on a busy walking street with many restaurants, cafes, and shops and just a few blocks from the main plaza (Praca do Comercio). Our room was clean, comfortable, and quiet. The shower was modern and wonderful and the beds were quite comfortable. The staff were friendly and helpful. There were so many nice touches to mention - there is a complementary "tea time" every afternoon where you can get coffee, tea and pastries. They have wonderful fado music in the restaurant several nights per week (we thought the group was talented) at no extra cost if you have dinner or an evening snack. The staff sent small bottles of port and chocolates and natas to the room.

We had the pleasure of staying at Hotel Santa Justa Lisboa from July 10th to July 13th, 2025, and I am writing this review both for future travelers and as a heartfelt thank you to the hotel staff. Location: The hotel’s location is absolutely unbeatable. Right in the heart of Lisbon, it made exploring the city on foot incredibly easy and enjoyable. Customer Service: Even prior to our arrival, I was in contact with the hotel regarding tours and activities. Their customer service was excellent from the very beginning — prompt, kind, and extremely helpful. They provided valuable guidance even before our trip began. Arrival & Stay: Upon arrival, the warm welcome we received immediately set the tone for a wonderful stay. Every day, we were pleasantly surprised with small gifts left in our room: one day chocolates, another day pastries, and even a bottle of wine — thoughtful gestures that made our experience feel personal and special. Staff: The front desk team was consistently polite, friendly, and incredibly knowledgeable. They went above and beyond in helping us arrange a memorable tour, both within Lisbon and beyond. The tour they recommended exceeded our expectations. Additionally, they facilitated our car rental from Lisbon to Porto at a very competitive rate, which was much appreciated. Room & Facilities: The room itself was immaculate, quiet, and perfectly maintained, with a fully equipped and modern bathroom. Every detail reflected comfort and quality. At no point did we feel like just hotel guests — every return felt like coming home, greeted with warmth and genuine hospitality by the entire staff. One small moment on our last day truly captured the spirit of this hotel’s service: as we were checking out, I noticed a little girl in the lobby crying. Hugo, one of the front desk staff, kindly approached her and her sister, offering them a small gift — I believe it was a treat of some kind — which instantly lifted their spirits.

Hotel located in the heart of Lisbon, very central to many touristic sights such as the Elevator of Santa Justa, the Arch on Rua Augusta, and the ocean-front. Almost everything is in walking distance, so we didn't need to use the public transport or call Uber to get to most things. The hotel is also about 5 minutes away by foot from the Rossio metro and train station, so if you want to take a day trip away, it's very easy. Staff at the hotel was very kind and accommodating. The first night we stayed, the building in front of the hotel started doing construction work at midnight... The next day, when we asked the front desk if there was any possibility to change to a different room on the property, they were able to accommodate us and even upgraded us to a bigger room. We were also given a gift and a personalized letter to apologize for the inconvenience, although none of it was their fault. Minibar in the room was refilled each day, with new water bottles, some fruit juice, Coca-Cola, beer, Nespresso coffee pods and tea. Beds were redone everyday, and towels replaced even without asking for room service.

A lovely hotel right at the touristic center of Lisbon. Very easy to reach and close to lots of transport options, as well as to some nice attractions like the Santa Justa lift, Placa de Comercio and more. The staff was very professional and kind. The room was spacious, clean and comfortable. I liked everything about it. Even though it's located on a fairly busy street, the window provides good noise insulation, although noise insulation between the rooms and hallway wasn't great. The free mini bar and complimentary wine and pastels de nata made us feel pampered. Overall, I would definitely recommend this hotel and I would love to stay there again.